2. Recommended by Office of the Chief Customer Officer, Communications, and Community Affairs Approval of Agreement No. 47826 for an Omnichannel Contact Center and Customer Experience Platform with Accenture LLP. The Agreement is for a term of five years and an amount not to exceed $24,449,163, which includes a 25 percent project contingency. - Los Angeles Department of Water and Power

Meeting: Board of Commissioners Meeting

Meeting Time: August 12, 2025 at 10:00am PDT

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Agenda Item

2. Recommended by Office of the Chief Customer Officer, Communications, and Community Affairs Approval of Agreement No. 47826 for an Omnichannel Contact Center and Customer Experience Platform with Accenture LLP. The Agreement is for a term of five years and an amount not to exceed $24,449,163, which includes a 25 percent project contingency.