20. (Recommended by Chief Administrative Officer) (Approved by General Manager and Chief Engineer) Approval of Amendment No. 3 to Agreement No. 47372B-6 for Customer Information System Support and Upgrade Services with Oracle America, Inc. The Amendment will extend the term by one year plus two one-year options and increase the amount by $40,000,000. City Council approval is required. Determine item is exempt pursuant to CEQA Guidelines Section 15060(c)(3).